2022 UK Customer Service and Business Strategy Internship at American Express

Customer Service and Business Strategy Undergraduate Summer Internship 2022

About AMEX

At American Express we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.

Join #TeamAmex and let’s lead the way together.

Business Unit/Role Specific Info

Do you want to be part of a distributed team driving innovation? Do you want to be given responsibility from day one? Do you have experience in customer facing environments?

Working in Customer Service and Business Strategy means working at the heart of American Express’s global operations, which sits in our largest division, the Global Servicing Group (GSG) and Travel and Lifestyle Services (TLS). Employing 36,000 staff in 25 countries, no two projects or teams are the same.

Our service is an award-winning competitive differentiator and is at the heart of our company’s vision. Our passion for attracting and retaining leading talent is what makes us stand out and the reason we regularly win best workplace awards all over the world. The American Express 10-week Summer Internship Programme gives you the opportunity to work on meaningful projects and develop extraordinary leadership skills.

What you’ll do

Customer Service and Business Strategy (CSBS) Internship will offer you a view of end-to-end business operations management. Our interns are consultants and project managers, working with leaders to solve some of our most sophisticated business challenges. Our primary goal is to provide the world’s best customer experience every day. GSG focuses on how we deliver differentiated customer servicing, engaging our valued employees, driving revenue growth, and finding efficient ways of doing business.

Responsible for your own project over 10 weeks, your contributions will have a direct and impact through identifying process gaps and creating improvement strategies.

This is a scheme for the curious and open-minded. You could be working in any team across GSG or TLS which oversee our customer service, merchant relationships and all internal operations. Your work will be diverse; you could be working on employee motivation, capabilities product management, process engineering, strategy or customer experience, among a broad range of other possibilities. We are looking for adaptable great teammates who enjoy fast-paced work across a variety of operational functions.

Our Summer Internship Programme is the main pipeline into our full-time CSBS Graduate Programme, a two-year program designed to attract and develop diverse talent to be the future leaders of our organisation.

Our offer

We value our interns – you bring a new point of view to our business; in return for your time, we will commit to supporting your development, and giving you the business exposure, access to senior leaders, freedom, tools and encouragement you need to drive innovation. We will give you ownership of your project, alongside which you will participate in an engaging programme of events:

  • Welcome to American Express through an induction day and training sessions throughout your internship

  • Meaningful projects which have real business impact

  • Regular Speaker Series with senior leaders across different business areas

  • Social and networking events with other interns across the business

  • Structured performance management process, personal and professional development support and regular feedback

Our application process

To make a successful application please ensure that you answer the below questions in your cover letter:

  • Why American Express?

  • Why Customer Service Business Strategy?

  • What key strengths do have that would make you a successful graduate within Customer Service Business Strategy at American Express?

We are looking for people who demonstrate they align with our blue box values, fit with our company culture and demonstrate a passion for world class customer service.

Your cover letter and CV will be shared with hiring leaders, so please ensure you spend the time to provide detailed, well researched responses to the questions. Please try to keep your CV to one page and we expect cover letters to be around a page long. Please mention any AMEX campus events you have attended.

If you are invited to the Video Interview stage you will be asked to answer 3 questions around motivation for applying, leadership and collaboration work. If you are successful in the Video Interview stage you will be invited to a full day Assessment Centre, taking place in late Autumn which consists of 2 interviews, a case study, and a group task.

Apply now!

Our team will review applications in batches, it is advantageous to apply early. The deadline for this position is Friday, 19th November 2021. We appreciate your perseverance while we consider your application.

Employment eligibility to work with American Express in the U.K. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other status protected by law.

For more information, please visit our career website at https://www.americanexpress.com/en-us/careers/.

  • Strong social skills with the ability to work independently or in teams

  • An ability to communicate and collaborate well with people at all levels

  • Be analytical, with an interest in both quantitative and qualitative analysis

  • Have an interest in process improvement and different ways of solving problems

  • Highly ambitious and results driven with the ability to lead projects and initiatives to completion

  • The ability to lead and bring others with you

  • Experience in customer service is desirable and previous industry experience is not necessary

  • Must be a penultimate year undergraduate from any degree subject area

At AMEX, we pride ourselves on our shared values. We are an organisation who believes in leadership, innovation, and above all, collaboration. When we make change, we bring our customers and colleagues with us. We have a strong culture of inclusion and diversity, where colleagues can bring their whole selves to work, every day.

The internship is based in our European Headquarters in Brighton.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.